FREE SHIPPING OVER $200
Ordering & Products
Orders are usually dispatched within one business day, though delays may occur during busy periods.
If tracking has been updated within 3–5 days, your package is still in transit. If tracking shows delivery but you haven’t received it, or there’s no update for 10 business days, contact Australia Post first, then email sales@hardtunedstore.com if the issue isn’t resolved.
Changed your mind or need a different size? You can request a refund or exchange within 30 days of receiving your order.
Items must be unworn, unused and in their original condition, with tags and original packaging. Return shipping for size exchanges & change of mind is the customer’s responsibility.
Start your request through our self-service returns portal before sending anything back.
For damaged, faulty or incorrect items, contact sales@hardtunedstore.com so our team can assess the issue and help.
Final-sale and custom-product exclusions apply; see our Returns & Exchanges page for details.
Changed your mind or need a different size? You can request a refund or exchange within 30 days of receiving your order.
Items must be unworn, unused and in their original condition, with tags and original packaging. Return shipping for size exchanges & change of mind is the customer’s responsibility.
Start your request through our self-service returns portal before sending anything back.
For damaged, faulty or incorrect items, contact sales@hardtunedstore.com so our team can assess the issue and help.
Final-sale and custom-product exclusions apply; see our Returns & Exchanges page for details.
If you need to make changes to your order, please email us at sales@hardtunedstore.com as soon as possible, ideally within 30 minutes of placing your order.
Once an order is being processed or shipped, we may not be able to make adjustments, but we’ll do our best to accommodate your request. Please include your order number and details of the change (such as size, item, or address) so we can assist you quickly.
Contact sales@hardtunedstore.com via email with your order number, any relevant photos and a brief description of what is happening and our team will assist you.
SHIPPING
Orders are shipped via Australia Post, usually within 24 hours (excluding weekends, holidays, and busy periods). Once shipped, you’ll receive a confirmation email with tracking details.
For tracking issues, contact sales@hardtunedstore.com or visit www.hardtunedstore.com/pages/shipping.
Tracking details are sent to the email used for your order—check your junk or spam folder if you can’t find them.
If you haven’t received a tracking email after a few days, your order may still be processing. Contact sales@hardtunedstore.com with your order number for help.
More delivery information is available at www.hardtunedstore.com/pages/shipping.
Orders over $150 AUD ship for FREE. For smaller orders, shipping costs are calculated at checkout based on package weight and destination. More details are available at www.hardtunedstore.com/pages/shipping.
A package may be returned to us due to an incorrect address, unpaid customs fees, or uncollected mail. We must wait for it to arrive before issuing a refund or replacement, and we will contact you by email once it does.
Delivery can vary between region to region and Australia Post will always have the most up to date information via their tracking website.
If you need any assistance, please reach out to us at sales@hardtunedstore.com
Changed your mind or need a different size? You can request a refund or exchange within 30 days of receiving your order.
Items must be unworn, unused and in their original condition, with tags and original packaging. Return shipping for size exchanges & change of mind is the customer’s responsibility.
Start your request through our self-service returns portal before sending anything back.
For damaged, faulty or incorrect items, contact sales@hardtunedstore.com so our team can assess the issue and help.
Final-sale and custom-product exclusions apply; see our Returns & Exchanges page for details.
AFTER-SALE QUESTIONS
You don’t need to create an account, but it’s recommended for easy access and to view your past orders.
If you forget your password, click the 'forgot password' link to receive an email with instructions to reset it. Choose a secure password and keep it private.
If you receive the wrong item, email us at sales@hardtunedstore.com with your order number, full shipping address, and photos of the item. Our support team will get back to you as soon as possible.
Changed your mind or need a different size? You can request a refund or exchange within 30 days of receiving your order.
Items must be unworn, unused and in their original condition, with tags and original packaging. Return shipping for size exchanges & change of mind is the customer’s responsibility.
Start your request through our self-service returns portal before sending anything back.
For damaged, faulty or incorrect items, contact sales@hardtunedstore.com so our team can assess the issue and help.
Final-sale and custom-product exclusions apply; see our Returns & Exchanges page for details.